Pan Am Series – Part XXXII: Technical Assistance Like No Other – 2

Technical Assistance for Tajik Air – 1993

Part Two

Pan Am’s spirit is alive in a unique Technical Assistance Project

Acceptance and Inaugural Flights of Tajik Air’s Boeing 747SP

The acceptance flight is a critical part of the delivery process of an aircraft to an airline.  Once the aircraft is accepted and delivered, anything that is discovered wrong with the aircraft becomes the responsibility of the airline.  Inspections and the acceptance flight should ensure that this does not happen.  The Boeing 747SP was flown to London by a United Airlines supervisory pilot and crew.  Upon arrival, Captain Carr and his crew met the aircraft and began the task of inspecting the aircraft and its logs and maintenance records and carrying out the acceptance flight.  The aircraft looked great with a fresh paint job with Tajik Air livery.  Once everything was signed off, and the walk-around inspection complete, the aircraft was pronounced airworthy and Captain Carr and his crew boarded the aircraft to begin the flight.

N149UA-2   747SP at DYU-1

However, once on board, there was a surprise awaiting them:  The aircraft was full of people!  Normally such a flight involves the necessary minimum crew members.  Not this one.  The press was on board, as were Tajik Air officials, the Minister of Aviation of Tajikistan and management staff.  In fact station personnel and baggage handlers were also on board!

From Captain Carr:

“[I had] a quiet conversation with the [Minister of Aviation] to make sure that carrying all these people on a test flight was okay. I learned that wonderful Russian phrase: ‘kharasho’ (‘no problem’).  Since he was the law for our Tajikistan operating certificate, it was like getting the word directly from God. 

“I climbed into my seat in the cockpit. The United pilot looked really nervous and seemed a few shades deeper red than normal. He indicated his concern about all these people on board, and I said ‘kharasho’, took the clip board from him and signed as Pilot in Command. He looked relieved. I reminded him that United was still responsible for any maintenance items until I signed the aircraft acceptance form.  The flight went smoothly, the aircraft was perfect and everyone enjoyed the tour of the English countryside as we put the airplane through its paces. We returned to Heathrow and I made my first landing in a real 747 in about a year and a half. As we came in on final approach, I realized that we had almost all the top brass aboard, the new crew-members and a whole planeload of people who had never been on a 747 before. 

“If you’re are flying a 747 correctly, on speed and according to ‘the book’, it normally makes a very nice landing. Once in a while, when conditions are just right and you are very lucky, the touch down is so smooth that you don’t realize you are on the ground until the speed-brake handle comes up as it automatically reacts to a micro-switch on the landing gear as the wheels touch ground. This was one of those landings. 

“It is a Russian custom to applaud after a landing. But I didn’t think this applause was for landing, rather giving thanks to be alive.   However, during the flight we kept the door open for the bigwigs to view the cockpit and after landing I heard the cheers and applause from behind. Winning an Oscar for an actor couldn’t feel any better than how that landing and applause felt to me.  As we all left the aircraft my new bosses kept congratulating me as though I was the greatest pilot in the world. What could I say?  I just smiled and secretly thanked Boeing.”

Snow Leopard-1a-comp

Gunilla Crawford, having arrived in London to handle flight service, also had a look at the 747SP prior to delivery:

“The day came when we were to see the plane for the first time. It was a rainy overcast day, but there she was as beautiful as ever, sitting on the wet tarmac. We inspected the galleys, the equipment  and planned the last details, now that a few months of training and planning  had come together and the real adventure was to begin. ‘Starving’ for flying since the demise of Pan Am . . .we were all raring to go, as this would be the ‘real’ thing………..or so we thought.”

It was now time to get ready for operations.   Ticket sales and crew scheduling were at the top of the agenda.

With the acceptance flight completed and the aircraft ready to start operations, management and staff got into full gear. Tickets were sold, crews scheduled and plans were made for launch activities.  At the London Headquarters on Kensington High Street, tickets sales in both the Delhi, India and Karachi, Pakistan markets was brisk and flights sold out very quickly. However, ticket sales in the Dushanbe market was slow due to very little western business activity in the country, and what little passenger traffic there was, was largely government in nature. Thus, selling seats in the beyond markets was necessary.  As described in Part One, this “Sixth Freedom” operation enabled a profit on what would have been money losing flights.  In fact, over 90-95% of the booked passengers were booked on flights to Delhi or Karachi.  Deeply discounted advance purchase excursion tickets offered through local travel agents in the ethnic neighborhoods of London resulted in a huge response.

The Kensington High Street Headquarters served as both a ticket office and operations base with constant activity, day and night. This was punctuated with welcome and frequent visits by the Pan Am and Tajik flight crews.

McMillan House-1 Cyrus and Eni    McMillan House-3

McMillan House-2

 

While ticket sales and preparations for the inaugural flight were progressing, Gunilla Crawford and her team of flight attendants set about to organize crew scheduling and rotations.  This was no easy task!

Cabin crew scheduling was a challenge for Gunilla.  With no computers available, some creativity was required:

From Gunilla Crawford:

“We went across the street from the hotel to a gas station and bought four dinosaur-shaped erasers in four different colors.  Each dinosaur represented a crew.   And each crew consisted of two ex-Pan Am flight attendants and the rest Tajik.  On a large poster board we plotted the four destinations, London, Dushanbe, Karachi and New Delhi.  By moving the dinosaurs between the destinations we made sure nobody was scheduled from London, when in fact the crew member was in New Delhi!”

Cabin Crew Sked-2

 

When Gunilla arrived in London, she was in for a surprise.  In addition to heading up the cabin crew, there was another responsibility as well:  Catering.  She handled that in pure Pan Am fashion.

“We made appointments with Catering at Heathrow airport, we picked china for the First Class Service, silver ware, serving dishes, baskets and linens. The ‘old’ Pan Am training came back in force and we would do the service in the name of that classic carrier.” 

The food service to be offered was superb.

In First Class departing London, “Royal Doulton Service” included during the drinks service a choice of Hot Canapes including Chicken Kebab, Mushroom Cream Vol-au-Vent, Spring Roll, Basil Cashew Parmesan Tartlets and Asian Canapes of mixed pakoras and samosas. The Hors d’oeuvres offered a choice of Poached Salmon Medallion on Oakleaf lettuce with Diced Pepper and Cucumber Salad, or a Tomato Cup filled with Mayonnaise Lemon garnish or a Smoked Chicked Breast on Radicchio with Mandarin Orange and Cucumber or a Radish and Mixed Peppers Julienne, all with a Mixed Leaf Salad with Vinaigrette.  For the entree, the choices were Curry Prawn Jalfrezi with fresh chopped Coriander, Rack of Lamb with Herbs and Fresh Rosemary Sprigs or Chicken Shirin Polo accompanied by Basmati Rice with Zereshk or Potato Sesame Croquettes and a choice of vegetables including Broccoli au Gratin Mornay or Steamed Mixed Vegetables with Baby Sweetcorn, Turned Carrots and Mange Tout.

For desert Gateau Chocolate Roulade with Orange Zest was followed by a cheese plate that included Camembert, Port Salut, Feta, Stilton, Brie with black grapes, black and green olives and celery batons.  Ending the meal was a fresh fruit basket.

Prior to landing in Dushanbe the pre-arrival “hot breakfast was just as posh…It was like working the Pan Am Clippers again”, according to Vince Rossi one of the ex-Pan Am flight attendants.

Gunilla Feb 19   Gunilla Feb 12    Gunilla Feb 10-cropped

As the day approached for the first revenue flight from London to Dushanbe and onwards to Karachi, the crews began assembling in London to prepare. For Gunilla, it was a happy reunion with the Tajik flight attendants who greeted their ex-Pan Am counterparts with “squeals and shouts of joy”.  For the inaugural flight four ex-Pan Am were to work the flight, Robert Stewart, Tania Anderson, Linda Morehouse and Linda Oja.  In the flight deck were Captain Ed Olasz, First Officer Jim Donahue and Flight Engineer Carl Meixal.  In addition, two qualified captains were assigned to the flight.

Preparations for departure went into high gear.  Nothing was overlooked.  Everything was covered, from the accuracy of the manuals to training to CRM (crew resources management) with the Tajik flight attendants.   Anything that could possibly happen, even the unpredictable, was discussed and thoroughly prepared for.

The excitement of flying again did not escape the ex-Pan Amers who were taking part in the operation.  The 747SP’s first flight coincided almost to the date of the demise of their beloved Pan Am, some two years prior.

 

From Tania Anderson:

“I happily scribbled away in my diary, gushing about the thrill of flying with my cosmopolitan colleagues again. A few fondly remembered having flown with this particular 747SP before. Some of my co-workers had not flown since Pan Am’s demise. It had been nearly two years to the day that I had been on my last flight, a White House Press Charter, when we learned that we were bankrupt for good. Now as we gathered in the lobby of our London hotel for the first flight to Dushanbe, we all noted the sad anniversary coupled with the excitement of exploring a new airline together.”

At 2215 hrs on the date of the inaugural flight, Tajik Air’s Boeing 747SP, designated flight 7J801, departed London Heathrow for Dushanbe. The spirit on board was one of joy and happiness.

From Tania Anderson:

“During the flight, I quickly noted that many of the passengers, who were going onto Karachi, were much less frenetic than the ones we used to fly on Pan Am. They were elated to be going home, either for a visit or permanently, for a reasonably priced airline ticket. One passenger actually asked if he could kiss me, and I reluctantly replied, “Well, Ok, but on my cheek!” I also noted in my diary that we were flying across Russian airspace which may not sound like a big deal but to someone who grew up during the Cold War when the former USSR was our mortal enemy, it was intriguing to me.

“The multi-national crew also bonded quickly. The Tajik flight attendants loved the fact that my name was Tania. Naturally assuming that I was Russian with a name like Tania, one actually commented that I spoke good fluent English for a Russian. Some of the Tajiks were dark with olive skin and Middle Eastern looks. Most were Muslim. Others were the opposite end of the spectrum with white skin and light eyes. They were usually Russian Orthodox.

“Among the Tajik flight attendants, there were three Irenas on the flight.  Any time I said ‘Irena’, all three would whirl around simultaneously to see what I wanted.  The Tajik flight attendants  were absolutely delightful and so easy to get along with. They were also thrilled to have secured a job such as this with the opportunity to explore a bit of the world, especially London. Many of them had no transportation from their homes, so they simply walked miles to the airport to work these extraordinarily long flights. They went out of their way to tell us how their country was still in a lot of upheaval economically. In addition, Afghani insurgents were coming over the border to make trouble, and they wanted none of it. ‘Tania, we just all want peace and to be able to live our lives’, one told me.”

Cabin Crew-2a    Cabin Crew-1a

Crew-1    Cabin Crew-1

After a long flight into the night, the 747SP landed in Dushanbe.

From Tania Anderson:

“It was a cold, wintry, snowy day when we landed in Dushanbe to a zealous reception on the tarmac. After all, we were the first western aircraft to ever land in somewhat remote Tajikistan. I distinctly remember applause in the cabin upon our touchdown, but the local hoopla outside just about had me abandoning my jump-seat.

“With a dramatic back drop of steep snow-encrusted mountains, dozens of well-wishers had gathered on the tarmac in their traditional brightly-colored clothes. There was a band playing Russian instruments complete with long-nosed horns and big drums. Tajik national TV was there with their ancient equipment to record every single minute of the ceremonies and our arrival.”

DYU Reception-2

Gunilla Feb 03    Gunilla Feb 01    Gunilla Feb 02

From Tania Anderson:

“Once on the blocks, the ground people enthusiastically boarded the plane, not only to welcome us, but to ask for a quick tour of the 747SP. Descending the spiral staircase, our pilots were given handsome home-made colorful robes to wear over their uniforms. Now that the door was open, I could observe the entire scene. Our pilots were quickly ushered down the stairs and off to the terminal for a reception including some local culinary treats whose identity was left to the imagination. Later one of them told me that the Tajiks had insisted that they shoot some vodka—maybe local moonshine—to celebrate the day. A bit horrified, our pilots made certain that the officials knew we still had another leg to fly to Karachi, but the general response was like, ‘So what?’

“Linda Oja and I stayed on the plane watching everything from L-1. Then something happened I shall never forget. As Linda squealed, ‘Oh, No!’ I saw some Tajiks dragging a sheep across the tarmac towards the Snow Leopard. It struggled the entire way, right up to the staircase, just as if it knew something lousy was about to occur. As they do in many countries, they sacrificed the sheep at the bottom of our stairs, directing the blood from his neck into a bowl. In the west we christen ships and airplanes with champagne, but now we were half way around the world in a land with customs very different than our own.

“Not long afterwards, the entire crew along with the ground people gathered in front of the aircraft for a memorable photo. Each of us was festooned with garlands of deep red-colored roses. They were velvet to the touch and their fragrance was heavenly, even against the cold blast of mid-winter.

“Standing there on that frosty winter day, I felt a true sense of pride about our latest “operation.” In true Pan Am fashion, we had pulled ourselves up after the bankruptcy and were on the other side of the planet helping the struggling Tajiks with their burgeoning airline, begun with one beautiful 747SP.

“Flying on [Tajik Air’s 747SP] was another wonderful Pan Amigo adventure to add to my memoirs.”

Inaugural at DYU-1

When the flight arrived at Dushanbe that morning, Tajikistan was in the midst of an economic crisis along with a civil war.  Bread was being rationed but at the same time the country was trying to turn the page into a new chapter of their existence, emerging from the era of Soviet rule to an independent and free nation.  The arrival of this beautiful 747SP representing their national airline stoked both great pride and happiness among its citizens.

This unique “Technical Assistance”, from the beginning, was the story of a revolutionary idea that should have been hugely successful. Who would have thought that a remote country in the former Soviet Union would have a Boeing 747 operation linking it with the West?  It actually happened – and it could have continued.  Unfortunately the fates would not allow that and countless hours of devotion to a noble project went to waste. If there is blame, it is not worth dwelling on.  Everyone wanted the right outcome.  Unfortunately, it was not to be.

The timing was just not perfect for starting such an operation. The infrastructure within Tajikistan’s Civil Aviation Authority had not matured enough to take on the financial and political burden of a complex Sixth Freedom operation, requiring bilateral agreements not only with the United Kingdom, but with India and Pakistan as well. Thanks to the London management, the UK agreement and slots at Heathrow were secured.  Unfortunately, the negotiations to secure the agreements with India were still incomplete when the operation started and that presented barriers and resultant revenue losses. Had the start of the operation been delayed until the negotiations were completed there might have been a different result.  That will never be known.  However, the Boeing 747SP operation proved that it could be done, and for four short months, Tajik Air’s Boeing 747SP proudly flew the skies between London, Dushanbe and Delhi/Karachi.

N149UA-1a     N540PA-1

Tajik Air’s Boeing 747SP, Manufacturer’s Serial Number 21649, Serial 373 was first delivered to Pan American World Airways on May 11, 1979 registered as N540PA and named Clipper White Falcon.  It was renamed Clipper Flying Arrow on August 1, 1979 and later renamed Clipper Star of the Union on January 1, 1980. One year later, on January 1, 1981, the aircraft became China Clipper.

On February 12, 1986, as part of Pan Am’s sale of its Pacific Routes, N540PA was acquired by United Airlines.  The registration was changed to N149UA on June 1, 1986.  It was under this registration that the aircraft operated for Tajik Air. After the aircraft was repossessed by United Airlines, it was bought by the Brunei Government and re-registered as V8-JBB. It was then bought by the Government of Bahrain on December 24, 1998 and registered as A9C-HMH. Today the aircraft is owned by the Las Vegas Sands Corporation, registered as VQ-BMS. She is still in operation.

EVENT REMINDERS:

Aircraft Accident Workshop, 31 May 2014 in San Francisco.

Click here for info or registration.

Pan Am’s Worldwide Family Reunion

31 July – 3 August  2014

New York/Long Island City

Click here for info and registration.

For additional information about Pan American World Airways:

The Book Pan American World Airways – Aviation history Through the Words of its People contains 71 stories written by the people of Pan Am who played important roles in many of the important events in Pan Am’s history. The book is published by BlueWaterPress.

Preview Pan American World Airways – Aviation History Through the Words of its People

For purchasing information, visit the puFor additional information about Pan American World Airways:blisher, BlueWaterPress or Amazon

Also available in a Kindle Edition

For a companion book with a timeline of Pan Am history and images of aircraft, timetables and other memorabilia, see a preview of  Pan American World Airways – Images of a Great Airline

The book is also available directly from the publisher, BlueWaterPress or Amazon.

For further information about the history of Pan American World Airways, visit: Pan Am Historical Foundation

 

 

 

 

 

 

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The Pan Am Series – Part XVII: Death of a Grand Lady

Clipper Witch of the Wave at Sao Paolo, taken in 1991 (photo by Normando Carvalho, Jr)

Clipper Witch of the Wave at Sao Paulo in 1991 (photo by Normando Carvalho, Jr)

Memories of a Last Flight

On 4 December 1991, Pan American World Airways ceased all operations. The night before, Captain John Marshall flew the last flight from New York Kennedy Airport to Sao Paulo, Brazil, flight 211, a Boeing 747, departing at 8:30 p.m. Arriving in Sao Paulo the next day, he was awakened from his post-flight sleep by a phone call advising him that the airline had ceased to exist and that all aircraft needed to be out of South America that afternoon. In “Death of a Grand Lady”, he writes about his experiences. The story first appeared in the February 2001 issue of Airways Magazine.

Below is his story in its entirety:

“It was a miserable early December night.  The ride to the airport seemed to take forever; riding in the last row of the airport bus I sat and brooded as the rain pounded against the windows and the wind howled.  I was in uniform, overnight bag on the seat beside me, attracting glances from the few other passengers as we boarded, but then I always did when in uniform.  Was it my imagination or was this night different?

“I was scheduled to take the airline’s last flight of the night from Kennedy to Sao Paulo, Brazil, an eleven hour undertaking that would arrive in time for the unbelievable Sao Paulo rush hour.  We would snatch what sleep we could during the day, and then operate the return flight that evening, landing back in New York just as the sun was coming up.  Two all-nighters back to back, but only away a day and a half.  Tough, but productive.

Pan Am’s last timetable with map, schedule page showing Captain Marshall’s flight and 747 configuration.

“I disembarked from the bus at our “new” terminal, dingy and uninviting.  Our venerable and traditional Worldport, once the most modern and innovative structure of its kind in the country, had been usurped by our successor on the North Atlantic, Delta Airlines.  We had been displaced into the aging facility next door that had been hastily vacated by Delta.  Rumor and conjecture had been running rampant throughout the airline for weeks.  Delta had appeared during the summer, a White Knight making all the right noises, trading for our fabled Atlantic routes along with airplanes and crews, in return for a promise to support the New Pan Am, an emaciated airline returning to its Latin American roots.  Now as Pan Am was poised to exit from the ignominious bankruptcy that had plagued and embarrassed us, we would survive and fly on, albeit in a bit of a different form.

 

Overhead view of Terminal 2 (left), Pan Am's terminal after Delta took over the Worldport (Terminal 3, right)(photo from Airchive)

Post 1991 overhead view of Terminal 2 (left), Pan Am’s terminal after Delta took over the Worldport (Terminal 3, right)(photo from Airchive)

“I stopped at the desk in the tiny make-shift Operations Office and met the rest of the crew.  Due to the length of the flight there would be five of us, three pilots and two engineers.  The two first officers and I went over the paperwork while the plumbers went to the aircraft.  Then I climbed the stairs to the flight attendant’s briefing room, and walked into a buzzsaw.  I heard the latest, and nastiest, rumor for the first time.  I walked in and twelve voices all clamored at once,  ‘Is it true, captain?  Is Delta really pulling out of the deal?  What would happen then?’  It was a cacophony of shrill anxiety, with questions that I could not answer.

“This was new to me, but if even a bit of it were true it wasn’t good.  Voices swirled around me as I tried to make sense of what I was hearing. A tiny sick feeling niggled in the pit of my stomach as I quickly finished the briefing and hurried out to the aircraft

“A late-night ennui seemed to have settled over the terminal, and the unending drizzle outside did nothing to dispel the gloomy atmosphere.  I strolled quickly through the boarding area, alone with my thoughts.  The milling throng of waiting, restless passengers may as well not have existed.

“Once aboard, I settled into the long-familiar pre-departure routine, losing myself in the comfortable ritual.  For awhile it seemed like just another flight.  Passenger boarding and cargo loading was seamless, and without a glitch.  It was almost as though we were being hurried away.  We pushed back exactly on schedule, more the result of the late hour than anything else, and for once the lousy weather did not hold us up.  Only fifteen minutes from push-back to takeoff.  They should all be this efficient!

“At top of climb we settled into the task of tuning the big Boeing to the knife-edge efficiency of cruise flight, a delicate exercise designed to extract the maximum benefit from each pound of fuel.  Hurrying south into the night, the familiar checkpoints passed quickly, and soon we picked up the call sign of  Clipper 441, the nightly service from Miami to Rio.  Captained by an old friend, we chatted into the shank of the morning about the chain of ominous developments that threatened to overwhelm the airline.

“We crossed the Amazon at Santarem, with the eastern sky beginning to gray on the horizon.  Down across the endless green rain forest, we touched down at the sprawling Sao Paulo Airport almost exactly on schedule.  It was a beautiful early summer morning, and I was very much looking forward to a breakfast beer and a long nap.  Little did I know that for Pan American World Airways, this was a day that would live in infamy.

Baggage tag for Sao Paulo from 1950s era.

Baggage tag for Sao Paulo from 1950s era.

  ViewfromAir-SaoPaulo   guarulhos-airport-c-wing

Recent views of Sao Paulo Guarulhos International Airport

“The telephone rang, rudely, just past noon.  I came swimming up out of a deep sleep, confused and disoriented, groping for the insistent instrument.  The Pan Am Manager for South America was on the line, and his first words erased all traces of sleep from my brain.  In essence, it was over.  The airline had ceased to exist, just like that.  Decades of colorful history, of pioneering routes and opening oceans and continents to air commerce, all of it gone, in a stroke.  ‘All of the airplanes must be out of South America by this afternoon, Captain,’  he said.  ‘Your aircraft is turning around in Montevideo immediately, and will be back in Sao Paulo by three.  You must contact your crew and any others who may be at the hotel.  I suggest you contact the local station manager to make the arrangements.  The airplane must be away by dark.’  He rang off, and left me pacing the room with my jumbled thoughts.

“The next couple of hours passed in a blur.  By some miracle I managed to contact everyone in the crew and pass on the sad news.  I talked to the Sao Paulo station manager, the cheery Brazilian who had met me at my airplane just a few hours earlier.  ‘We must have some sort of catering,’  I said to him. ‘I’m sure no one has eaten anything since early this morning, and it’s going to be a long night.’  I tried to think of all the little details, to cover all the bases.

“Our crowded crew bus left the hotel at three.  It was a somber trip.  Tears flowed as questions and endless speculation filled the air.  The bus hurried through the mysteriously light traffic and sped toward the outskirts of the sprawling city.  It was as though our departure was being hastened by some dark and sinister force.  At the airport the transformation was nothing less than appalling.  The orderly infrastructure that we had left just hours before was now chaos.  All of the signs bearing the airline’s name had mysteriously disappeared, counters were deserted, computers unplugged and stacked haphazardly wherever there was space.  The few passengers we met stared at us as though we had some terrible contagious disease. I left the cabin crew in a forlorn little knot in front of the now anonymous ticket counter and went backstage looking for the operations office.  By mistake I opened a door into a room full of employees — it was a meeting of some kind, and not a happy one.  I could make a good guess at the subject.  The only sounds were muffled sobs; I hastily closed the door and moved on.  The operations office was manned by a harried clerk manning the one lone working computer.  He glared at us as he tossed the paperwork on the counter, as though all of this was our fault.  He explained that we were to ferry the airplane to New York; the crew that had brought it in from Uruguay would remain on board.  He was hurrying us along just like everyone else, anxious to be rid of this dreadful contagion.

“Finally there was nothing more to do.  The station manager appeared and covered the details of the departure.  The airplane was parked in a deserted corner of the massive airport, and he had managed to have it catered, thank God.  My stomach was reminding me that I hadn’t eaten since breakfast on the inbound flight, eons ago.  Our unhappy little brood gathered around and we headed for the bus that would carry us to the last departure, the last airplane we would ever call Clipper.  There was a hurried consultation between the station manager and an assistant, and then a quick question:  ‘Captain, we have a favor to ask.  The mother of one of our agents here has been visiting her from New York. Now she will have no way to return without paying full fare.  Do you think you could take her?’

“I almost laughed aloud.  What could they do, fire me?  ‘Of course, señor. That should be no problem.’  They could have gone out front and sold tickets on the sidewalk, for all I cared.

“In less than half an hour we were airborne.  We were a miserable band of about fifty crewmembers plus one somber Brazilian lady who spoke little English.  As we took the runway I keyed the mike.  ‘Sao Paulo Tower, this is Clipper One Zero Two Two.  Request permission to make a low pass over the airport on departure.’

“’Negative, Clipper.  Permission denied due to traffic.’ Short, terse, and to the point.  There was to be no sentimental farewell here.  To them it was just another departure.  I thought briefly about doing it anyway, then said to hell with it.

“We took off into the lowering sun and set the nose of the big Clipper northward toward the northern hemisphere winter.  I thought briefly about what we would do if we had any sort of problem and had to divert.  What would happen then?  What would we do for support, for maintenance if we needed it?  Would there be money for hotels for my oversized crew if we had to overnight?  All questions with no answers.  I thought about the airplane that was carrying us home on our last ever journey.  She was a 747-122, one of several we flew that had once belonged to United Airlines.  What would happen to her now?  Would she be bound for an ignominious grave in some southwestern desert?

“We had two full crews aboard, and the pilots offered to share in the duties, an offer that normally I would have gratefully accepted.  Tonight, however, I was reluctant to give up my seat to anyone; this was a flight that none of us wanted to end.  In ordinary times this takeoff and landing would have been the first officer’s, but not tonight.  He had accepted the inevitable with grace and a smile.  Finally I relinquished my seat and wandered back into the darkened cabin.  Little knots of people gathered in the galleys, pools of light amidst the great cabins now dark and empty, almost sinister in the silence.  I sat in one of the luxurious first class seats, seats that by all rights should have been filled with happy, chattering passengers who would pay my salary.  Tonight there was no one.  I tried to doze and could not, and finally gave up and went back to the flight deck.  As I opened the door I had a sudden feeling that this was all a cruel hoax, that everything was just as it was.  The airplane roared into the night, the three crew-members watching the performance with studied indifference, it was like a thousand other nights, quiet and comforting.

“I got back into the left seat, savoring the sounds and the night; the benign drone of the engines, the majesty of the December sky.  I wondered when I would ever experience them again.  For lack of anything better to do,  I decided to see if I could raise the company.  I dialed up Houston Radio and asked for a phone patch.  To my surprise, Pan Am dispatch answered almost immediately.  We chatted for a moment about routine things; I dragged out the brief conversation.  We were both reluctant to sign off, each of us recognizing the finality of the contact.  ‘You’re the last one, Clipper,’ he said.  Suddenly tears welled in my eyes, for the first time the reality of this unspeakable scenario hit home.

“Then finally it was time to go, to close this unhappy chapter.  We started down into the early morning glitter of New York City; it was cold and windy, the air crisp and sparkly.  At two a.m. we were the only traffic, and we cut the corners onto the runway 31 Left ILS.  None of the controllers knew what to say, and we didn’t either.  We taxied to a far corner of the sprawling ramp in front of the International Arrivals Building where we were greeted by one lone maintenance type whose sole contribution to the proceedings was to install the gear pins and wheel a maintenance ladder up to the left forward door.  He wore a Delta Airlines uniform; I had never seen him before.  He was gone almost as soon as he arrived.  The descent from the airplane was almost worse than the flight itself, the flight attendants teetering down the rickety ladder with tote bags and flight kits, following slowly one by one.  There was a Volkswagen van of undetermined vintage poised to take us into the customs hall, where the one lone inspector sympathetically waved us through.

“And so it was over.  What the future would hold for all of us none could foresee, only that this chapter was closed.  We had had a grand run, dancing with one of the grand ladies of the industry.  Growing gracefully beautiful in her middle age when we met, she had moved with stately grace even as she grew older.  We waltzed happily together into her sunset years, and it was only later that she showed the lines and ravages of age and neglect.  None of us will ever forget her.”

Captain John Marshall served as a pilot for Pan Am from July 1964 until 4 December 1991.

For additional information about Pan American World Airways:

The Book Pan American World Airways – Aviation history Through the Words of its People contains 71 stories written by the people of Pan Am who played important roles in many of the important events in Pan Am’s history. The book is published by BlueWaterPress.

Preview Pan American World Airways – Aviation History Through the Words of its People

For purchasing information, visit the publisher, BlueWaterPress or Amazon

Also available in a Kindle Edition

For a companion book with a timeline of Pan Am history and images of aircraft, timetables and other memorabilia, see a preview of  Pan American World Airways – Images of a Great Airline

The book is also available directly from the publisher, BlueWaterPress or Amazon.

For further information about the history of Pan American World Airways, visit: Pan Am Historical Foundation

The Pan Am Series – Part XVI: What is Pan Am

What is Pan Am and Why Should We Care?

Every Thanksgiving millions of Americans take to the air to visit loved ones for what has become a four-day weekend. The Wednesday before Thanksgiving is traditionally the busiest day of the year for airline travel. And the nation’s airlines gear up for the onslaught of passengers at the nation’s airports. For the past twenty-two years one airline has been missing: Pan American World Airways.

For the past 15 weeks this “Pan Am Series” has been written and shared with the purpose of keeping the Pan Am story alive. Many born in the 1980s and later probably don’t remember Pan Am and maybe never ever heard of it. For those who do not know, or know very little, about Pan Am, the words and illustrations below will be an introduction to one of the greatest airlines ever.

Below are two articles: The first from the Pan Am Historical Foundation explaining who is Pan Am and why it is important; and the second, a “from the heart” retrospective on Pan Am logos, symbols and slogans, from a former Pan Am Captain who flew one of the airline’s last flights.

From the Pan Am Historical Foundation:

“For those who flew internationally for business or pleasure before 1991, the words Pan Am will provoke memories that range from a peripheral awareness of an airline that is no more to vivid recollections of an American company that achieved archetypal status as an icon of the 20th century.

“For those in the commercial aviation and air transport industries, Pan Am resonates as the prototypical intercontinental carrier that drew the blueprints and set the foundation for the global air transport system of today. Driven, dominant, fiercely competitive—loved, hated, or envied—the company’s long list of trailblazing firsts is an indelible record of operational achievement. All the while, its corporate identity exuded a sense of style and élan that remains legendary. The Pan Am identity projects a highest standard and its mark stood worldwide above all others.

“For those whose fate depended on a desperate flight to freedom, and to the many more who never boarded an airplane, Pan Am brought the ideals of the nation and the support of a caring world community to the teeming shores of five continents.

“The safety and affordability of air travel today enjoyed by many millions of the world’s mobile society can be traced directly back to Pan Am. The ability of the company leadership in the formative years of air travel to structure such an industry and open its markets, and to move so quickly on multiple fronts of technology, finance, diplomacy, and human resources remains a model of entrepreneurship. The same can be said for its brand of patriotism and service to the national interest in both peacetime and in war.

“Air travel is a complex experience today. Nevertheless, in the industrialized world it has become an entitlement, an expectation that we can be in London one day and in Hong Kong the next. Something only a Jules Verne could imagine a few generations ago. The ancient dream of flight was passed from the grasp of a few intrepid experimenters into the hands of a globe-trotting public via Pan Am in just a few decades.

“A complete corporate history of Pan American World Airways from 1927 to 1991 could fill ten volumes. The following points and milestones, however, are some of the broad brush strokes in the colorful history of this unique company and its lasting significance.

“Pan Am was not “another airline.” In transport by fixed wing aircraft Pan Am had no equal in either domestic or foreign rivalry. First across the Pacific, the Atlantic, and round-the-world with regular scheduled and sustained service.

“It all began in South Florida. While domestic, overland airline development evolved coast-to-coast, the state of aeronautics and geography dictated that of all the world’s continental configurations the ninety-five-mile gap from the extreme tip of the Sunshine State across the Florida Straits to Cuba was just right for attempting a first foray of over water international air service. Furthermore, this location was a natural gateway for linking the Americas and to begin building an aerial network to unify the Western Hemisphere.

“The first principals of Pan Am, its holding company, and subsidiaries were leading experts and visionaries in aeronautics, finance, business, governmental affairs, and international diplomacy. These executives were able to identify and gain access to like minded individuals and foster a culture of competence. The same caliber of recruitment was carried out at the engineering and operational levels. While standard business practices of the day were employed organizationally, close coordination and many cross-over skills kept the pyramid from being overly hierarchical in the early years. Professionalism, from the boardroom to the flight crews and maintenance departments changed the face of the airline business. As things progressed, an esprit de corps evolved best summed up by the catchphrase “Clipper Glory.”

“With European nations leading in aeronautics after WWI and pressing their efforts in scheduled ocean air transport, it was Pan Am that achieved the breakthrough with China Clipper service to Asia propelling the US to the forefront of the air age. Its proprietary radio direction finding technology and long-range, multi-engine aircraft, which it had demanded of manufacturers, set it apart from all other of the world’s fleets.

“This is Pan Am. A unique American enterprise that did so much to define the twentieth century and an entrepreneurial success story that continues to inspire and point the way to what is possible. The story is multi-layered, and while its complexities draw on many disciplines in science, technology, human factors, international relations, and more, they are all connected by a simple idea—the desire to strive for excellence. Such is the legacy.”

From Captain Don Cooper:

Pan Am Logos and Slogans

“Over six decades, Pan American’s magnitude of operation extended to six continents, and included numerous nations and cities and thus established the company as an international icon,  second only to Coco Cola. Pan American’s pioneering and technological achievements, along with its passenger innovations projected the company’s image to the forefront of the international travel. As its route system expanded, the quality of service and safety improved, generating public confidence in the company and commercial aviation. Because of these outstanding achievements, Pan American became the premier airline of the world insuring its corporate name, clipper call sign, nautical aircraft themes, logo and slogans to be recognized internationally.

“International maritime law requires all aircraft and ships to display the flag of the country of registry. Pan Am prominently and proudly displayed the American flag, sometimes on the fuselage near the nose and at other times on the tail of the aircraft, which symbolized that Pan Am aircraft, at anytime, anywhere in the world, were the sovereign territory of the United States of America.

 

“Pan American’s first logo was an arrow piercing a bracketed shield with the letters ‘PAA’ enclosed. From the top of the shield, lines flowed towards the tail giving an impression of an arrow in express flight. In October 1930, [Chief Engineer] Andre Priester ordered a standard theme for all Pan American aircraft, a logo designed with a hemispheric globe underneath a half wing. This logo eventually evolved into a series of three symbols, which were painted on the nose and near the tail of all its aircraft. The first in the series showed the continents of North and South Americas in the center of the globe. In 1944, several changes were made by placing the letters “PAA” on the wing, incorporating grid lines, and rotating the globe to show portions of the western hemisphere. Later, the grid lines were removed. Navy blue became the official color for aircraft livery. In the same period, the slogan “The System of the Flying Clippers” was introduced.

 “In 1949, with the introduction of the Boeing 377, called the ‘Stratocruiser’, the airline’s most enduring slogan, ‘World’s Most Experienced Airline,’ was adopted.

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“Pan Am’s corporate name changed several times. In 1950, the company’s original name ‘Pan American Airways’ was changed to ‘Pan American World Airways.’ Then on November 1, 1972 the corporate name was changed again to the company’s popular nickname ‘Pan Am.’

 

“Juan Trippe had an affinity for nautical aspects of mid-nineteenth century clipper ships that were developed in the U.S. These ships were sleek and fast sailing vessels and acquired the name ‘Clipper’ from the way they ‘clipped-off’ their miles, dramatically reducing sailing times between distant ports of call. Sailing to Australia in 1854, Donald McKay’s ‘Sovereign of the Seas’ reported the highest rate of speed, 22 knots, ever achieved by a sailing ship. Clipper ships were built for seasonal trade, where early cargo delivery was paramount. These sleek vessels were ideally suited for low-volume, high profit goods, such as tea, spices, gold, opium from China and wool from Australia. Their cargoes could be spectacular in value.

Donald McKay's Sovereign of the Seas

Donald McKay’s Sovereign of the Seas

“In 1930, Trippe made a corporate decision that all Pan American aircraft would adopt a nautical theme. Airspeed would be calculated in knots, time in bells, aircraft interiors would be nautical and a crew’s tour of duty would be referred to as a watch. All company aircraft would be christened ‘Clippers.’ This tradition continued for the life of the company, with the brand name registered to ensure its exclusive use. On Columbus Day 1931, a Sikorsky S 40, was the first aircraft to bear the name ‘Clipper’. It was christened ‘American Clipper’ by Mrs. Herbert Hoover, the President’s wife. Since the law of Prohibition (18th Amendment, later repealed) was in effect, a bottle of Caribbean Sea water was used for the christening instead of a bottle of champagne. Pan American Clippers, the ultimate in aviation technology, were the proud symbols of America’s ability to lead the world in the advancements of commercial aviation.

Sikorsky S-40 - "Southern Clipper" - the first Clipper Ship

Sikorsky S-40 – “Southern Clipper”

 “During this same era, André Priester ordered that cockpit crew members’ uniforms be changed from white trousers and dark blue coats to navy-blue serge uniforms, standard black neck ties and gold wings pinned on the breast of their jackets. These uniforms changes were for all divisions and for certain ground personnel and included the subsidiary companies of Pan American.

” In the summer of 1932, a new uniform insignia was introduced along with standardized pay for all pilots and other employees. Captains received a flat salary of $600 dollar a month. Chief pilots received wings with three stars on a blue bar. Senior pilots wore wings with two stars, co-pilots had one star and junior pilots had none. The title of captain was adopted and implied master of the ship. Originally, crew rank was not indicated on uniforms, but after WW II, four gold braided stripes were added to the sleeves of captain’s uniforms and ‘scrambled eggs’ were placed on hat bills. All other cockpit crew members wore three gold stripes and plain black billed hats.

 “Pan American cabin crews were traditionally male stewards or pursers, modeled in function and appearance after stewards of luxury ocean liners. Their uniforms were white shirts, black neck ties, white waist-length jackets and black trousers. Their work was considered to be too arduous for women, but in 1944, this tradition changed. Pan American hired its first seven stewardesses to fly in their Latin America Division from Miami. The following December, the Alaska Division hired one lady, Marcia Black. On September 15, 1945, the Atlantic Division hired a class of stewardesses to be trained for the Boeing 314 Atlantic service. In March 1946, the Pacific Division hired their first stewardesses.

“After World War II, Pan American Airways hired four unique and very special ladies: Marjory Foster-Munn, Ruth Glaser-Wright-Guhse, Barbara Hart-Kennedy and Elizabeth ‘Betty’ Haas-Pfister. During the War, these ladies became members of an elite group called WASP (Women Airforce Service Pilots). Twenty-five thousand ladies applied, 1830 were accepted and took the oath, but only 1074 completed flight training, freeing a male pilot for combat service and duties. Thirty-eight WASP lost their lives in accidents, 11 in training and 27 fulfilling flight duties. As a group, they flew every aircraft in the military inventory, including fighters and bombers and did a myriad of flying jobs. After serving their country as pilots, Pan American denied these four WASPs employment as pilots because of discriminatory polices at the time. So, they hired on as stewardesses.

 

“In October 1955, Juan Trippe in his typical covert manner, without telling Pan Am employees or other airline executives about what he was up to, started secret talks with aircraft manufactures. He pitted one aircraft manufacture against another for competitive purposes, and brow beat Pratt Whitney, the aircraft engine maker,  for more powerful and fuel efficient jet engines. After clandestine negotiations with Douglas and Boeing for new jet aircraft, Trippe decided to have a cocktail party in his Manhattan apartment over looking the East River to celebrate and announce Pan American future plans. His guests, members of IATA executive committee, were having enjoyable time and praising themselves for ordering new turbo-prop Lockheed Electras to replace their outdated propeller aircraft fleets. When someone ask Trippe what Pan Am’s plans were, he announced that Pan Am was going all jet with an order of 24 Douglas DC-8s and 21 Boeing 707s. That announcement had a chilling effect on his guest and ended the party’s upbeat note. Trippe had just forced the jet age upon his competitors and in the process, they would be forced to dump their propeller aircraft at loss. In the following days, airline executives were headed west to the Boeing and Douglas plants to get in line behind Pan American for their new jets.

 “What followed was a complete revamp of the Pan Am’s image in preparation for the jet age. In 1955, New York architect Edward Larrabee Barnes was hired as Pan Am’s consultant designer. He and his associate Charles Forberg revamped the image of the company. The most notable changes were the new 1960 terminal building at JFK fashioned after Berlin’s Tempelhof with an overhanging canopy roof and by replacing the traditional half-wing and hemispheric globe logo with a large clean blue globe over-laid with curved parabolic lines to give an impression of an airline without geographic demarcations.

 

“The jet age arrived on October 26, 1958, with Pan Am’s first Boeing 707 inaugural flight from New York to Paris. The jets were an immediate financial success for Pan Am, along with the blue ball, which became one of the world’s most recognized corporate symbols.

 

“Because Pan Am was a recognized world icon, which represented America’s greatest; Islam terrorist on December 21, 1988 bombed Pan Am Flight 103 over Lockerbie Scotland shortly after departing London, killing 269 people. This terrorist action eventually led Pan Am to its demise. On December 4, 1991 Pan Am declared bankruptcy and closed down after sixty-four years of service and the blue ball, along with its patent rights, was sold by court ordered auction for 1.3 million dollars.  In order to circumvent the patent issues of the blue ball logo, a new symbol was created for the 2006 Pan Am/Victoria BC reunion by combining the blue ball and the half wing/hemispheric globe logos into one symbol as seen below. The combined logo truly represents Pan Am’s legendary sixty-four year history, which no other airline can match and all Pan am employees should be proud to have been a part of this extraordinary legacy.”

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For additional information about Pan American World Airways:

The Book Pan American World Airways – Aviation history Through the Words of its People contains 71 stories written by the people of Pan Am who played important roles in many of the important events in Pan Am’s history. The book is published by BlueWaterPress.

Preview Pan American World Airways – Aviation History Through the Words of its People

For purchasing information, visit the publisher, BlueWaterPress or Amazon

Also available in a Kindle Edition

For a companion book with a timeline of Pan Am history and images of aircraft, timetables and other memorabilia, see a preview of  Pan American World Airways – Images of a Great Airline

The book is also available directly from the publisher, BlueWaterPress or Amazon.

For further information about the history of Pan American World Airways, visit: Pan Am Historical Foundation